Refund & Cancellation Policy

Clear, predictable, and transparent rules for your cloud hosting, project limits, and subscription tiers.

1. Subscription Tiers & Billing Cadence

ShareHubb provides instant, automated static file and document hosting under tiered monthly allocation plans (Tiny, Solo, and Pro). Subscriptions are billed securely and automatically on a recurring 30-day interval via our payment gateway pipelines. You may view or manage your current resource slots and quotas at any time directly through your account dashboard.

2. Cancellation Policy

You have complete control over your cloud deployment workspace. You can cancel your recurring premium plan whenever you choose via the billing screen.

  • Upon processing a cancellation, your hosting slots will remain fully functional and active until the official end of your current 30-day billing period.
  • We do not offer partial or pro-rated refunds for unused hosting duration, traffic quotas, or remaining days inside a cycle.

3. Refund Policy & Exceptions

Because system assets, server configurations, and bandwidth are instantly provisioned upon upgrade, all sales are final after the initial activation. However, we strive for total fairness. You may request a full refund within 7 days of your first upgrade purchase if:

  • A critical technical infrastructure breakdown on our platform completely prevents you from deploying your validated zip or file bundles.
  • Your account was double-billed due to an isolated payment gateway processing error.

Note: Refunds cannot be granted for user-side deployment configuration issues, or if an account is flagged and suspended for violating our acceptable use guidelines (such as hosting phishing clusters, malicious assets, or spam).

4. Expiry & Automated Cleanup Behavior

If a premium account is downgraded or cancelled, your account constraints drop back to our standard Free Tier. Our automated expiry janitor system constantly cross-checks running containers. If your active site counts or asset sizes exceed free tier limitations when your billing cycle ends, your extra hosted folders will be cleanly removed from the storage arrays to protect network bandwidth.

Have a billing or refund question?

Submit a ticket to our billing desk, and a support specialist will review it within 2 hours.

Open Support Ticket